Accessibility Plan for Thriftys Inc. (2005) and YM Inc. (Sales) (d/b/a Bluenotes and Amnesia)


This 2019 to 2024 Accessibility Plan (the “Plan”) outlines the policies and actions that Thriftys Inc. (2005) and YM Inc. (Sales) (d/b/a Bluenotes and Amnesia (hereafter jointly referred to as the “Company”) has or will put in place to improve opportunities for people with disabilities. This Plan will be reviewed at minimum every five (5) years.



The Company is committed to treating all individuals in a manner that respects their dignity and independence. We are committed to meeting the needs of individuals with disabilities in an efficient and timely manner by removing all accessibility barriers and meeting the requirements under the Accessibility for Ontarians with Disabilities Act (the “Act”).


The Act seeks to make Ontario fully accessible to all persons by 2025. As we work together to achieve this, organizations are tasked with ensuring that their workplaces and services are fully accessible to both the public at large and all company employees.


As the Company is committed to ensuring the safety of our customers and employees, upon request, emergency procedures will be made available in an accessible format.



The Company is committed to fair and accessible employment practices. This includes providing accessibility throughout all stages of employment. Accordingly, the Company has taken following steps to notify the public and staff that, upon request, we will accommodate people with disabilities during the recruitment process by:

  • Reviewing and, when necessary, modifying our current recruitment process;
  • Specifying on our job postings and websites that accommodation for persons with disabilities can be made available, including that accommodation is available when scheduling an interview with persons with disabilities; and
  • In cases where a selected candidate requests accommodation, consulting with the applicant and arranging suitable accommodation.


The Company will provide training to employees, volunteers, and third parties on Ontario’s accessibility laws as contained in the Act, the Human Rights Code and elsewhere as it relates to people with disabilities. Accordingly, the Company has taken the following steps to ensure that employees are provided with adequate training to meet Ontario’s accessible laws:

  • Establishing and ensuring that appropriate training on the requirements of Integrated Accessibility Standard Regulation (IASR) and the Ontario Human Rights Code is provided to all employees, volunteers, and third parties;
  • Filing and maintaining a record of the training provided per store and banner; and
  • Ensuring training is provided with respect to any changes made to the policies and/or regulations.


The Company has also taken the following steps to develop and implement a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

  • Allowing employees to participate in the development of accommodation plans and assessing such plans on an individual basis (though the Company reserves the right to request an evaluation to be completed by an outside medical expert, at the Company’s expense, to assist in determining if and how accommodation can be achieved);
  • Outlining the frequency by which the accommodation will be reviewed and providing reasons in the event accommodation is denied; and
  • Providing individual accommodation in a format that takes into consideration the employee’s accessible needs.


Lastly, to ensure the accessibility needs of employees with disabilities are taken into account in (i) the performance management process; (ii) when reviewing performance; and (iii) when redeployment is required, we review, assess, and when necessary, modify procedures and policies to fit the needs of employees with disabilities and if applicable, their individualized accommodation plans.



The Company is committed to providing information and communication accessible to persons with disabilities, and ensuring that such information and communication are in accessible formats corresponding with the needs of persons with disabilities.

Accordingly, the Company has taken the following actions to ensure all new websites and content conform to WCAG 2.0, Level A, and will conform to WCAG 2.0, Level AA by January 1, 2021, subject to those exclusions set out in IASR:

  • Ensuring that development of all new websites and content meet IASR standards, and that partnering individuals have expertise with such technology;
  • Providing guidelines to all employees to ensure public documents and media are readily available upon request in accessible formats;
  • Ensuring that existing and new processes of providing feedback are accessible to persons with disabilities by providing or arranging accessible formats upon request and within a timely manner;
  • Ensuring that when requested by persons with disabilities, our employees (i) consult with the person making the request to determine the suitability of the accessible format or communication support, and (ii) provide or arrange the accessible format or communication support within a timely manner that takes into account the person’s accessibility needs; and
  • Ensuring that employees notify the public about the availability of accessible formats and communication supports.



The Company will meet the Accessibility Standards for the Design of Public Spaces when building or making modifications to public spaces, which include, without limitation, service counters, fixed queuing lines and waiting areas.

The Company will put procedures in place to prevent service disruptions. In the event of a service disruption, we will notify the public of the service disruptions and alternatives available.


For more information on this accessibility plan, please contact us at:

Phone: 1-844-789-8956


Document Management

Revision Date: August 2019

Michael Roden        
Chief Executive Officer      



Thriftys Inc. (2005) and YM Inc. (Sales) (d/b/a Bluenotes and Amnesia(jointly, the “Company”) is committed to providing all employees with the required training to ensure compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and Regulation 429/07 “Accessibility Standards for Customer Service”.

All employees are responsible for reading the attached Training Guide covering the following material:

  1. The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;
  2. How to interact and communicate with customers/employees with various types of disabilities;
  3. How to interact with customers/employees with disabilities who use an assistive device or require the assistance of a service animal or support person;
  4. What to do if a customer/employee with a disability is having difficulty accessing our goods or services; and
  5. Providing information to employees with a disability.




  1. To provide access to goods and services for individuals with disabilities, as defined under the Ontario Human Rights Code. The Human Rights Code definition of “disability” is:
  2. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  3. A condition of mental impairment or a developmental disability;
  • A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  1. A mental disorder; or
  2. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997 (“handicap”).


  1. To communicate and respond to the needs of customers with disabilities and to provide excellent customer service.


  1. To comply with the Accessibility for Ontarians with Disabilities Act (AODA) as required.

This policy applies to all employees, agents, and contractors of the Company.




Employees will professionally interact and communicate with all people including those with various types of disabilities. In the event where communication is limited, employees will take the person’s disability into account and use different communication methods (i.e., if a customer is deaf, employees can use a pen and paper to communicate vs. speaking aloud) and provide alternate communication formats upon request. Where possible and necessary, employees will ask the customer how to best communicate with him or her.



A person with a disability is able to bring a service animal on Company premises and can keep the service animal with him/her, unless such animal is otherwise excluded by law from the premises. Employees should refrain from touching or addressing the service animal without permission. The management team member on duty is to make alternate arrangements for employees in case of allergies or phobias related to the service animal. Those alternate arrangements may include removing the employee from the immediate area until such time that the service animal has left the premises.



We will welcome persons who support a person with a disability to accompany the customer anywhere on our premises where the customer would otherwise be permitted. When assisting the customer with the disability, employees will speak directly to the customer and not the support person, unless necessary to accommodate the person with the disability.


Workplace Emergency Response Information

The Company will provide workplace emergency response information to employees with disabilities and with employees’ consent, this information will be provided to a designated employee or Human Resources to assist the employee with a disability. If you are an employee requiring assistance, please contact the Human Resources Department.



Assistive devices used by a person with a disability will be welcome on Company premises that are open to the public. Examples of assistive devices include wheelchairs, canes, walkers etc.



Our Company goal is to surpass all of our customers’ expectations and create a memorable shopping experience. Feedback and comments are always welcome and appreciated. The Customer Service department will respond to all comments, inquiries and concerns, usually within 48 hours, through the following means:

Customer Service Hotline: 1.800.669.1258


In writing:      
Thriftys Inc. (2005) and YM Inc. (Sales) (d/b/a Bluenotes and Amnesia Customer Service Department          
1203 Caledonia Road Second Floor         
Toronto, ON, M6A 2X3


Customer Access to The Accessibility for Ontarians with Disabilities Policy:
Customers requesting a copy of this policy are to be directed to our Customer Service Department either through email, phone, or in writing.

Document Management     
Revision Date: August 2019


Michael Roden        
Chief Executive Officer