COVID-19 Updates

COVID-19 UPDATES

July 13, 2020

Note that Canada Post is currently experiencing delivery delays with all service levels. Please allow an additional 3-5 business days after your expected delivery date to receive your package.

April 24, 2020

Note that Canada Post is currently experiencing delivery delays with all service levels. Please allow an additional 5-10 business days after your expected delivery date to receive your package.

April 15, 2020

Purchases made in-store after March 1st are eligible to return in-store 14 days after our stores reopen. Online orders placed after March 1st are eligible to return in-store 30 days after our stores reopen.

April 6, 2020

Our warehouse has now re-opened, and orders placed after March 25th will be shipped. 

Our warehouse staff is taking all measures to remain safe, and are practicing social distancing and considerable deep cleaning while fulfilling your orders. We have enabled reduced staffing across shifts, staggering breaks and start/end times to support our staff's safety. 
Canada Post is also practicing social distancing across their operations, providing contactless delivery to maintain the social distancing rules for both you and their drivers. 


March 25, 2020

Due to the COVID-19 crisis, we will temporarily be closing our warehouse to keep our employees and community safe. All orders placed on March 25th until 3pm EST, will be shipped out as scheduled. For any questions about pending orders, our Customer Service team is working safely from home and happy to help.

Our online shop will continue to stay open, and the good news — we are still offering 50% OFF sitewide! All orders onwards will not get fulfilled until April 8th- 15th, 2020, pending government approval.

We hope you and your family stay safe and well during this unprecedented time.
Thank you in advance for your business, understanding and patience.

Your West49 Family